Refund Policy for Marketing Solutions Integrations LLC

Effective Date: [6/22/2025]

PLEASE READ THIS POLICY CAREFULLY. BY ENGAGING OUR SERVICES AND MAKING PAYMENT, YOU ACKNOWLEDGE AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH HEREIN.

1. Scope and Applicability

This Refund Policy ("Policy") constitutes a binding legal agreement between you ("Client," "you," or "your") and Marketing Solutions Integrations LLC ("we," "us," "our," or "Company"). This Policy governs all payments made for our services and outlines the conditions under which refunds may or may not be issued.

2. No Refunds After Work Commences

Once we have begun work on your project—defined as any tangible activity such as designing, content creation, campaign setup, or digital marketing execution—the payment made for such services is irrevocably non-refundable. The commencement of work shall be deemed to occur immediately upon receipt of your approval and the initiation of any service activity.

You expressly acknowledge and agree that:

• You have reviewed and approved the scope of work prior to payment.

  
  

• You understand that once work begins, your payment is non-refundable regardless of whether you are satisfied with the final deliverables or outcomes.

  
  

• No claims for refunds, partial refunds, or chargebacks shall be entertained once work has started.

  
  

3. Pre-Work Cancellation and Refunds

If you wish to cancel the services before any work has commenced, you must submit a written cancellation request at least [X days] prior to the scheduled start date. In such cases, a full or partial refund may be issued at our sole discretion, less any costs incurred or resources allocated up to that point.

4. Exceptions and Discretionary Refunds

Refunds are only available under exceptional circumstances, including but not limited to:

• Our failure to deliver services in accordance with the scope of work or contractual obligations.

  
  

• Significant breach of contract by us that cannot be remedied.

All refund requests must be submitted in writing to msi@projectmsi.com within [24 hours] of the event giving rise to the claim. Refunds, if any, shall be issued solely at our discretion and may be subject to deductions for work performed and expenses incurred.

5. Waiver of Claims

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLIENT HEREBY WAIVES ANY AND ALL CLAIMS, DEMANDS, OR CAUSES OF ACTION AGAINST THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AFFILIATES, ARISING OUT OF OR RELATING TO THE SERVICES, INCLUDING BUT NOT LIMITED TO, CLAIMS FOR LOSS, DAMAGES, OR DISSATISFACTION, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

6. Limitation of Liability

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE ENTIRE LIABILITY OF THE COMPANY, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY CLIENT FOR THE SERVICES IN QUESTION.

7. Arbitration and Dispute Resolution

ANY AND ALL DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATING TO THIS POLICY OR THE SERVICES PROVIDED SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION IN MICHIGAN, IN ACCORDANCE WITH THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION. CLIENT WAIVES THE RIGHT TO A JURY TRIAL AND ANY CLASS ACTION CLAIMS.

8. Indemnification

CLIENT HEREBY AGREES TO INDEMNIFY, DEFEND, AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, LOSSES, LIABILITY, COSTS, OR EXPENSES (INCLUDING REASONABLE ATTORNEYS’ FEES) ARISING OUT OF OR IN CONNECTION WITH CLIENT'S BREACH OF THIS POLICY, VIOLATION OF LAW, OR MISUSE OF SERVICES.

9. Acknowledgment and Binding Effect

By engaging our services and making a payment, you acknowledge that you have read, understood, and agree to be bound by this Policy, including the binding arbitration clause, waiver of claims, and limitation of liability. You agree that this Policy is enforceable to the maximum extent permitted by law and that no legal action shall be brought against the Company for issues related to refunds once work has commenced.

10. Severability and Entire Agreement

If any provision of this Policy is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. This Policy, together with any signed agreements, constitutes the entire understanding between the parties and supersedes all prior agreements or communications, whether oral or written.

IMPORTANT:
This document is intended to provide maximum legal protection and is drafted to be as enforceable as possible under applicable law. However, for comprehensive protection tailored to your specific circumstances and jurisdiction, consult with a qualified attorney.